Delivery Management
It is an end-to-end on-demand delivery management software that keeps track of the delivery process of every business. This software is a well-integrated tool that enhances customer experience, improves operational visibility, increases productivity, and lets you stand out. Tracer had partnered with state of the art solution provider to bring a comprehensive solution including vehicle tracking and fleet management.
A drastic surge in deliveries and the growing importance of an efficient delivery management system is possible with this software. On top of that, there is a need for driving Omni-channel experiences. The platform considers Last-Mile deliveries along with the customer visibility of their delivery timings and delays, thus enhancing customer experience. Brick-and-mortar stores are leveraging digital technology within stores to ensure customer satisfaction. Moreover, going digital offers solutions like secured payment methods, on-time delivery services, and customer convenience.
Features of Delivery Management Software
Route Efficiency
It helps in determining the cost-effective and productive route by ensuring relevant factors like possible delivery routes, windows, vehicle capacity, customer timings, driver schedules, product compatibility, vehicle permits and so on.
Fleet Productivity
Mainly used to find the performance of the fleet that involves metrics like driver behavior, vehicle maintenance combined with GPS, compliance, fuel usage, service hours, total usage, and ideal hours of fleets.
Service Level Agreement
SLA is a contract between the delivery service provider and the customer that specifies the measurable terms, objectives, and service providers' accomplishments.
Identifying Delayed Deliveries
Offers insights into the effectiveness and efficiency of all the planned delivery services. This metric finds what type of items are delayed, their value, and the delayed time.
3PL Performance
Monitors the metrics like on-time shipping percentage, shipping accuracy, order accuracy, order time to fill, and cost per unit shipped.
Estimate Time of Arrivals
Helps in accurately generating estimated arrival times that are used for internal and customer communication purposes.
Benefits of Delivery Management System
- Delivery profitability
- Better customer service
- Delivery productivity
- Operational Visibility
- Faster delivery turnaround time
- Efficiency of fuel
- Reduction in CO2 footprint
- Better compliance
